Due to the nature of all products being Make to order, we ONLY accept returns & exchanges on faulty products. We will make every effort to resolve issues and replace, refund or partially refund the product. The final resolution for defective products is decided on a case-by-case basis, and is at the sole discretion of Pro LED Sign™.
- The color of our product from our website or mock-ups for reference only.
We do not accept cancellations once your order is placed, as we use a 3rd party fulfillment provider. Therefore unwanted or incorrect orders cannot be canceled.
If your item arrives damaged or defective, please contact our support team at email@example.com and include both a video and a photo for diagnosis and quality assurance purposes within 7 days.
If a return has been agreed, please note the faulty item must be returned to us in its original condition and packaging. If a replacement has been approved, We will produce & ship it in the quickest possible time-frame. If a partial or full refund is agreed, this will be processed within 14 days of you receiving the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds may incur restocking/admin fees up to 30% of the purchase cost as many of our items are made on demand and may not be sold again.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using the contact form on the "Contact Us" page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us by using the contact form on the "Contact Us" page.