Please read these FAQs before contacting us. Thank you!
How long does it take to process and ship an order?
Most of our orders picked, packed and handed over to the shipping partners within 24-48 hours from the moment we receive them.
The items we sell which require customization or special assembly can take up to 5 days in production time before we can ship them out. Those items have information explaining the production time on their respective product pages.
Our warehouse staff in all our of locations work tirelessly to get orders out and into the hands of the carriers as quickly as humanly possible. As soon as they do, our system will issue you with the tracking number associated with your order.
When will I receive my order? (Shipping Times)
Our shipping times are as follows:
USA orders can take between 10-20 business days to arrive. (Some items can take only within 2 - 4 days.)
UK, Germany, France, Spain orders can take between 10-15 business days to arrive.
Canada, Australia orders can take between 15-25 business days.
Shipments to the rest of the world can take between 12-25 business days.
Where can I get my tracking number? / Why I haven't received any confirmation / further delivery email yet?
Once your package is shipped, we send tracking notifications to the email or phone number that you provide us. You should also get an order confirmation soon after you purchase to the same email address.
If you don't receive an order confirmation:
- Please check your spam folder - and mark our emails as "not spam". This should ensure you get the proper notifications going forward.
- If you paid with PayPal, the email address you used to sign in will receive the order confirmation and all further emails.
- Please try check it in the Promotion Tab of your mail box.
Otherwise, feel free to email us and we can take a look!
How do I track my order?
After your order is processed and shipped, you will receive an email with tracking information (applies to all U.S. orders and expedited International orders). Click here to learn more.
Why doesn't my tracking number work?
Sometimes there is a delay between us sending the shipping companies your tracking number and getting that data on their site. If you are still having troubles, please contact us.
How do I change or cancel my order?
We sincerely hope that you can make sure your shipping address is current, and color, size of the products are exactly what you want before you order.
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have processed, already been packed or shipped, cannot be modified or cancelled. While we aren't able to divert your package to a new address once it's left our warehouse, we do suggest contacting the carrier or your local post office to set-up a forwarding address for future shipments!
What Happens If The Item(s) I Received Are Defective/Incorrect?
Please contact our Customer Support Team to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
How Long Is The Returns Process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
What payment methods do you accept?