The Arrow Vertical Neon Sign Table Lamp Display

Description
FAQs
Shipping & Return

If your family or friend who is a big fan of The Arrow Vertical, we sure this 3D illusion neon-like lamp will be a great gift and bring him / her a big surprise. Besides, it's also a perfect night light gift for kids in Birthday, Christmas, New Year, Halloween. This new 3D engraved illusion lamp can provide you an incredible 3D optical illusion for your house, creating a warm and romantic atmosphere.

Design Option:

Default Design: Make the sign looks exactly like the picture.
Add Your Personalization / Custom Photo (Optional): Simply add the note on the checkout page or send us the photo / text you want to personalize / custom via email: service@proledsign.com.
We will send you the product sketch as soon as possible. If you have any question please let us know!

Features:

7 Colors Adjustable & 3 Lights Modes: The In-line controller allows you to choose from 7 static colors include red, green, blue, yellow, cyan, purple, white. Also you can operate 3 Light Modes such as Colors Changing, Colors Blending, Colors Breathing and 3 brightness levels control.

Handcrafted with Love: Handcrafted to show the stunning neon-like atmosphere. Advanced 3D engraved techniques stretch the limits of awesomeness.

Edge to Edge Solid Wooden Base: The base is made of high quality solid wood, which means your new LED Lamp will be your desk focal point for years (maybe decades) to come. Don't settle for other similar products that made of cheap plastic bases. No small parts and no installation required.

Easy Storage: This 7" tall LED lamp display serves as stylish eye-catching home décor without being too bulky making it great for easy storage when not in use.

USB Powered: Power up the light by plugging in the included USB cord into any USB port whether that's your laptop, gaming console, power bank, or your own USB adapter (adapter not included).

Energy efficient & Safe to touch. 5V input Low voltage, no heat generation and long life LED lights.

Vertical Sign Size:

Acrylic Board Height: 6.6 inches (16.7 cm)
Wooden Base Height: 1.5 inches (4 cm)
Wooden Base Width: 6 inches (15 cm)

Horizontal Sign Size:

Acrylic Board Height: 6 inches (15.3 cm)
Wooden Base Height: 1.2 inches (3 cm)
Wooden Base Width: 7.8 inches (20 cm)

What's in the box?

1x 3D Engraved LED Lamp
1x 1.4 meter USB Power Lead comes with an in-line controller (*USB Power Adapter Not Included)

Operation Guide:

There are 3 buttons on the switch (attached to the sign cable), please press + and - to adjust the brightness, the middle button is to set the operation
mode.

FAQs

Please read these FAQs before contacting us. Thank you!

How long does it take to process and ship an order?

Most of our orders picked, packed and handed over to the shipping partners within 24-48 hours from the moment we receive them.

The items we sell which require customization or special assembly can take up to 5 days in production time before we can ship them out. Those items have information explaining the production time on their respective product pages.

Our warehouse staff in all our of locations work tirelessly to get orders out and into the hands of the carriers as quickly as humanly possible. As soon as they do, our system will issue you with the tracking number associated with your order.

When will I receive my order? (Shipping Times)

Our shipping times are as follows:
USA orders can take between 7-14 business days to arrive. (Some items can take only within 2 - 4 days.)
UK, Germany, France, Spain orders can take between 10-15 business days to arrive.
Canada, Australia orders can take between 15-25 business days.
Shipments to the rest of the world can take between 12-25 business days.

Where can I get my tracking number? / Why I haven't received any confirmation / further delivery email yet?

Once your package is shipped, we send tracking notifications to the email or phone number that you provide us. You should also get an order confirmation soon after you purchase to the same email address.
If you don't receive an order confirmation:

Please check your spam folder - and mark our emails as "not spam". This should ensure you get the proper notifications going forward.
If you paid with PayPal, the email address you used to sign in will receive the order confirmation and all further emails.
Please try check it in the Promotion Tab of your mail box.

Otherwise, feel free to email us and we can take a look!

How do I track my order?

After your order is processed and shipped, you will receive an email with tracking information (applies to all U.S. orders and expedited International orders). Click here to learn more.

Why doesn't my tracking number work?

Sometimes there is a delay between us sending the shipping companies your tracking number and getting that data on their site. If you are still having troubles, please contact us.

How do I change or cancel my order?

We sincerely hope that you can make sure your shipping address is current, and color, size of the products are exactly what you want before you order.

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have processed, already been packed or shipped, cannot be modified or cancelled. While we aren't able to divert your package to a new address once it's left our warehouse, we do suggest contacting the carrier or your local post office to set-up a forwarding address for future shipments!

What Happens If The Item(s) I Received Are Defective/Incorrect?

Please contact our Customer Support Team to start the return process. Please include the following information:

Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Returns Process?

Due to the nature of all products being Make to order, we ONLY accept returns & exchanges on faulty products. We will make every effort to resolve issues and replace, refund or partially refund the product. The final resolution for defective products is decided on a case-by-case basis, and is at the sole discretion of Pro LED Sign™.

- The color of our product from our website or mock-ups for reference only.

We do not accept cancellations once your order is placed, as we use a 3rd party fulfillment provider. Therefore unwanted or incorrect orders cannot be canceled.

If your item arrives damaged or defective, please contact our support team at support@proledsign.com and include both a video and a photo for diagnosis and quality assurance purposes within 7 days.

If a return has been agreed, please note the faulty item must be returned to us in its original condition and packaging. If a replacement has been approved, We will produce & ship it in the quickest possible time-frame. If a partial or full refund is agreed, this will be processed within 14 days of you receiving the product.

What payment methods do you accept?

Shipping & Return

We have locations in the New York USA, Europe and Asia (Hong Kong, China and Philippines). We will ship from where the item will be in stock during the time of your order.

Our shipping times are as follows:
USA, UK, European orders can take between 8-15 business days to arrive.

Canada, Australia orders can take between 10-20 business days to arrive.
Shipments to the rest of the world can take between 12-25 business days.

All timeframes are estimates, not guarantees.

Processing: Most items are manufactured on demand and can take 1-3 days before shipping.

Return:
We have a 24-hour cancellation policy for regular shipping purchases. We ship out our express processed purchases so quickly that you may be unable to cancel. If we have not shipped your item yet, regardless of processing level, you may cancel your order. Once it is shipped we cannot cancel your order.

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The Arrow Vertical 3D Illusion Night Light Desk Lamp

Style: Default